Get help booking a retailer shelf from start to finish. Learn how reservations requests, cancellations, and refunds work.
How do I book a retailer shelf or exhibition space on Luna2?
On Luna2, when you book a space, you’re making arrangements to place your product in a retail space. The style of each retailer is varied, starting with how they like to get to know their product providers. Some retailers want to review before accepting the booking, while others prefer letting you book their space instantly without waiting.
Complete your profile
It is important to complete your profile before you request a booking with a retailer, hence, they know what product are you offering when they confirm. Your profile should include sufficient description and photos for a rational idea for the retailer.
Find the right market
Our listings are all over the world, you’ll need to make sure the place you choose provides you with the technical support and suitable customer base for your product.
When searching for a retail space, make sure to study the descriptions, term summary, service available, reviews, and neighbourhood to see if they fit your product. You can always contact the retailer if you have any questions about their retail space.
If you’ve found the ideal place, it’s time to make things happen. The followings are the ways that how retailers preferred how to confirm your booking request.
Request to book
Some retailers prefer to review and accept booking. In this case, you’ll see a booking form under “Place Product to This Location”. The retailer will either accept or cancel your request, and a payment method notification will be sent to you once your request is accepted.
Can I make changes to a pending booking request?
Please contact our team for further assistant by messaging us through the intercom.
Should I book if I have not heard back from the retailer?
Once you’ve discovered a suitable listing for your product, we recommend you to message the retailer or contact luna2 staff via Intercom to doublecheck the availability and their retail support services if you still have any confusion.
Message the retailer before requesting
You can message the retailer before requesting as they can answer your question about their retail space, such as customer service style and equipment supply, as well as the availability of their space.
The retailer isn’t responding
If a retailer hasn’t responded, consider reaching out to other retailers in that area. You can message as many retailers as you want.
How do I find my booking request?
Each account has access to its Google Calendar which displays any booking request.
What should I do if I can’t get in touch with my retailer?
If you are not getting any response from the retailer after settling the payment, you can reach our Luna2 support team for assistant by messaging us through the intercom.
How to cancel a booking request?
Please contact our team for further assistant by messaging us through the Intercom.
How do I check the status of my booking as a product provider?
If you’ve submitted a booking request with a retailer on Luna2, you’ll need to wait for the retailer to accept your request.
When a retailer accepts your request, you’ll receive a confirmation email regarding the booking details. Your booking request status will also change to Accepted.
What happens if my booking request is declined or expires?
If your booking request isn’t accepted by the retailer or expires without a response, you will not receive any payment instruction. No cost for the booking will be charged. We recommend you to book another retail space.
Common booking questions
How do I find retailers?
- Click Discover Retailers s on luna2.co, enter keywords. Or select your preferred continent, expected Facebook likes and demographics.
- Click search.
- Scroll through the listings or use the map to find listings in the location you want.
- Click on a listing to open it. To learn more about it, read the description, check the available services, technical support, online data, demographic information, online data and see the reviews that other product providers have left for the retailer.
- If you have any questions, send a message to the retailer. Or, if you’re ready to book, request to book the listing.
You can also save your favourite retailers in Save to keep them on hand for later or share on your social media.
Can I view a listing before I book?
We highly encourage all product providers and retailers to complete the whole booking procedure through our website before shipping products or meeting in person to best ensure their safety and privacy.
There are varies ways to get more information about the retailer, including
- private messaging
- social media
How do I find my booking?
Please refer to the confirmation email.
If you still can’t find your booking, Contact Us to get help.
How do I cancel a booking?
If you would like to cancel your booking request, please contact our team for further assistant by messaging us through the intercom.
Do I get a full refund if I cancel?
No, as all retailers are making their space available for products.
We recommend our members to ensure their products or retail space is available during product placement period before confirming the booking.