What you need to do before you can find and book a reservation
Booking a retailer shelf
How do I submit a booking request?
If you’re ready to book a retail space on Luna2, you can send a booking request to the retailer. If you’re unsure about the listing or it’s availability, you can also send a message to the host through our intercom.
To send a booking request:
If your request is accepted, you’ll receive a confirmation email.
If you’re ready to book
Can retailers ask product providers to sign a contract?
No. On Luna2, the booking implies the agreement to terms and conditions. Both parties can refer to the confirmation email.
How do I provide product certifications?
When setting up your product listing, you can upload any product certifications that you would like to show the retailers. Many countries have regulations so we suggest you to list all the certifications you have.
Before you book
How do I contact a retailer before booking?
If you want to find out more about the listing before booking, send them a message on Luna2 through our on-site intercom.
To message a retailer before booking:
- On luna2.co, go to the listing of the retailer you want to contact.
- Click message on the listing page.
- Write your message and click send.
For your privacy, you can’t call or email retailers before your booking request is accepted.
How do I change the email address I use for Luna2?
To change the email address you use for your Luna2 account:
- Go to Your Profile on luna2.co
- Click setting.
- Enter the email address you want to use.
- Scroll to the bottom and click save changes.
How do I edit my account settings or profile?
You can edit the information that appears on your Luna2 profile from your account setting, such as your profile picture, email address.