Pricing & fees

Learn more about what’s included in the price of a reservation, how that price is determined, and how you can make the payment. Find out what happens if a reservation is cancelled and if your reservation is refundable.

How is the price determined for my reservation?

Since Luna2 does not charge any handling fee. The total price of a booking is based on the retailer proposed plus Luna2 commission.

Who is responsible for the customs duty?

The product provider is responsible for the customs duty.

Can I pay with any currency?

Yes. As you’ll pay through PayPal, the price will be converted to your default currency.

Do I get a full refund if I cancel?

No. At the moment, we don’t have a refund policy for cancellation. However, if you’re experiencing an unsatisfying collaboration, please feel free to contact us through the intercom.