Learn more about what’s included in the price of a reservation, how that price is determined, and how you can make the payment. Find out what happens if a reservation is cancelled and if your reservation is refundable.
How is the price determined for my reservation?
Since Luna2 does not charge any handling fee. The total price of a booking is based on the retailer proposed plus Luna2 commission.
Who is responsible for the customs duty?
The product provider is responsible for the customs duty.
Can I pay with any currency?
Yes. As you’ll pay through PayPal, the price will be converted to your default currency.
Do I get a full refund if I cancel?
No. At the moment, we don’t have a refund policy for cancellation. However, if you’re experiencing an unsatisfying collaboration, please feel free to contact us through the intercom.